1900 - 1960
is the key
1961 - 1990
Global connections and transportation systems make distribution the key to success.
1991 - 2010
Connected computers and the “supply chains” aid those who control information.
2011 - ?
Era of the
A higher level of attention and “obsession” for the client is necessary to succeed.
Competitive Strategy in the Age of the Customer” Forrester Report
"Competitive strategy in the Age of the Customer" Forrester Report